Refund Policy

Grongy is free to use today, so there is nothing to refund right now. This policy sets out how refunds will work once paid plans (Plus and Pro) are available.

No charges without consent

You will never be charged without explicitly choosing a paid plan and confirming payment. We don't use hidden fees, forced upgrades or pressure tactics — you can always keep using the Free plan and export your work.

14-day money-back guarantee

When paid plans launch, if you're not satisfied you may request a full refund of your most recent payment within 14 daysof that charge. Just email us; you don't need to give a reason.

Subscriptions & cancellation

• You can cancel a subscription at any time. Cancellation stops future renewals; you keep access until the end of the period you already paid for.
• Renewal payments (after the first period) are generally non-refundable, except where required by law or in case of a clear billing error on our side.

Billing errors

If you were charged incorrectly, contact us and we will investigate and correct it promptly.

How to request a refund

Email support@grongy.co from the address on your account. We aim to respond within a few business days.

See also our Terms of Service and Privacy Policy.